Later on, they also introduced a number of their products offline i.e. shirts, swimwear, tees, denim, trousers, etc. Bonobos also got featured in several magazines. They know how to enchant their customers well, and, that is why they introduced a flexible return policy for their customers. There is nearly no shipping fee for the return of domestic orders. But there is something you should keep in mind while returning the item i.e.
It should not be washed roughlyIt should not be altered. It must not be worn out
You should process the return within 45 to 90 days, according to your ease.
Bonobos return (Important terms)
When you want to proceed with the return of your product three terms should be kept in mind i.e original payment refund, store credit refund, and guide shop.
Original payment refund
Original payment refund refers to the fact that you want the actual amount (the amount you paid at the time of purchase) of the item. One needs to bring the item back within 45 days of the purchase, and, it must not be worn out, dirty, or damaged. In short, if one brings any self-inflicted damaged product, he will not be entertained by customer care.
Store credit refund
Store credit refund refers to the long period of 90 days in which a customer can return the product. Here the store will provide one the form to fill to keep the return procedure authentic the customer will not get the price he paid at the time of purchase, but, he can purchase something else with the same price or value.
Guide shop
Bonobos is stepping up the e-commerce game by introducing guide shops. They are the local stores that give their customers and check the product before they can purchase it. This trend can lessen the.
Last but not least one should check the company’s official website for the return of his item or product type. I.e. multiple products, gift products, final sale items, etc.
Bonobos Return policy for the Bonobos member’s vs other customers
One will get entertained by the customer care service of Bonobos whether he has an account on bonobos’ official website or not, but, there will be a slight change in terms and conditions. For example;
Customers with Bonobos accounts will follow certain steps, which are,
First, open the official website of Bonobos, then sign in to the account with the registered email. Secondly, choose between the return or exchange option. Fill up the form according to the detail of one’s order. Do remember to print out the proof of purchase. Now drop off the item at the FedEx store. The Company will take care of the rest.
Customers with no Bonobos account will follow some strides that are,
First, check the item thoroughly. Place the item in a box. Print out the proof of purchase and put it with or in the box. Drop off the box at the nearby local FedEx store. The company will take care of the rest.
(Note: – Do not forget to check the confirmation email)
The period of return
Bonobos value the time of their customer a lot. If one has a credit card the return will be made in one to three days (working days). In the case, one chooses American to express it will take from 5-7 working days.
Return policy for gift items
Acquiring a gift item is a joyous occasion for sure, but, it is not necessary that every gift is up to mark. So if one wants to return the gift he needs to sign into the bonobo’s website. Fill up the gift return form with all the necessary details and then wait for two days to get a response from the Bonobos team. One cannot return a Bonobos gift card but one can enjoy the benefits of full store credit.
In short, Bonobos is stepping into the e-commerce game by introducing several worthwhile trends in the market (including the return policy). Bonobos’ return policy is a pre-eminent gift for its customers. It can also help them build a healthy relationship with their customers.
How long does the refund take?
It will take up to one to seven working days under certain conditions.
Does the customer will no Bonobos account will get the same service?
Yes, he will just need to follow a different procedure.
